Two separate studies on unified communications from Wainhouse (News - Alert) Research reveal the UC industry will grow to a healthy $30 billion market just five years.
UC service providers should see rapid growth due to the complexity of premises-based UC solutions, Wainhouse Research reported. In fact, the research hub anticipates that UC services revenues, which are far smaller than product revenues today, will eclipse those of traditional conferencing services by 2013 or 2014.
For premises-based providers, the telephony market will rebound but the growth is constricted by a reduction in prices per user, and lingering uncertainty in the global economy. Team workspaces and on-premises Web conferencing servers are expected to see double digit growth. Video providers are predicted to see a 17 percent growth over the forecast period.
“In the premises-based UC solutions market, we expect to see declining revenues for PBXs, audio bridges, and unified messaging solutions; however, these will be offset by increasing revenues in presence/IM servers, Web conferencing servers, team workspaces, and video endpoints and infrastructure,” saidBrent Kelly ( News - Alert), senior analyst and partner at Wainhouse Research. “In addition, we are seeing significant interest and now some large deployments in the UC services market, and we expect managed/hosted UC services to grow tremendously.”
UC’s growth will no doubt have a positive impact on equipment manufacturers, as well as service providers.
VoIP phones manufacturer snom AG, for one, has seen growing interest in its 870 phone, which loaded with UC capabilities for business users who need to do a number of things with a simple desktop gadget.
The 870 desktop phone’s features include touchscreen technology and high-definition TFT color display, qualities which make the phone much more user-friendly than other models. According to snom, the 870 allows user to easily handle even complex applications like swapping of calls, or establishment of conference calls for up to five participants via simple “drag and drop.”
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