The convergence of social networking and unified communications was on display this week at the VoiceCon conference in San Francisco.
The Siemens Enterprise Communications Group used VoiceCon as a venue to show off some forthcoming integration between the Twitter social networking service and Siemens’ OpenScape unified communications software.
With all the people using various services on the Web to interact with each other, it’s only a matter of time before these types of services become tightly integrated with unified communications software.
Siemens is encouraging developers to extend OpenScape to these services using a set of published application programming interfaces that it is making available via a cloud computing service. This “sandbox in the cloud” gives developers a way to experiment with OpenScape integration without having to purchase their own infrastructure for testing.
That integration includes the ability to send a message about, for example, going to lunch on Twitter and having Siemens unified communications software automatically change your status to being unavailable and then have all your calls immediate forwarded to voicemail.
Siemens plans to make Twitter integration a standard part of OpenScape in the first quarter of 2010.
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